Reviews

I have used Air for over 35 years and can’t say enough good things about their service. They are honest, efficient and trustworthy. I have recommended them to friends and neighbors who need help with furnace and air conditioning services. Highly recommended!

A big thumbs up to the team and AIR. I've been waiting just a bit to confirm that everything is in working order before posting this because I want to offer an honest review of my experience and how things are going. In terms of my experience, things went really well with AIR. I was replacing twenty year old furnace and A/C units and had several companies offer quotes. Our AIR representative arrived on time, provided a thorough explanation of everything we needed and presented one of the most affordable quotes for quality products (not being familiar with the different options available, I did verify the selections/quality ratings online). The installation team came at the exact time promised (actually, saw one of the fellows early, waiting in his car for the whole gang to arrive). They worked HARD but delivered the entire system in one, very full, day. They were respectful of my family, my dog, and my property throughout the installation. Everything is working swell too. The new furnace has a smaller footprint and is significantly more efficient. The furnace now vents through the side of the house vs. the chimney because so much heat is retained, it needs a lower exit point. The installation of that venting is seamless and clean. The new A/C is so much more quiet than my other unit. Both of our systems come with an exceptional warranty. We also went ahead and got the ECO BEE thermostat with wireless controls and that is really handy (especially when we go away for a few days and have that, "Did I remember to turn of the A/C " feeling and having the ability to cool the house down a bit prior to getting home has been great too). Importantly, there are substantial rebates available for increased efficiency units and AIR submitted those documents to Consumer's Energy. Further, they reviewed with me some of the tax benefits available for when I file in the spring. AIR Heating and Refrigeration are five stars in my book.

I cannot say enough good things about this company. The workers were kind to my husband and I and used professionalism during the entire process. Those young men are top notch workers. Mason and Mike are the guys to have on the job. Five star

We usually have our heat set to 68* but woke up to the heat staying at 61* and not kicking on. We told our property management company and they booked Air Heating and Refrigeration who promptly called to set up a convenient time for their visit. By this point my husband was able to do some troubleshooting which triggered the heat to come on. We let our property management know and they kept our appointment so that we could get a furnace certification to make sure everything was running smoothly. The gentleman who called to book was nice and accommodating. He let us know that Ed would be out same day. Ed was nice and went straight to work. He spoke with my husband to understand the troubleshooting that had been done. He cranked up the heat to best understand what he was working with. He checked the filter to ensure it was in good condition. Ed was professional and personable. He informed us that the company is family owned and operated. We have peace of mind that Ed was thorough and highly recommend this company!

Outstanding fast and reliable work. The old furnace kicked out high levels of carbon monoxide levels so high . Now, in 5 hours, brand new one i n...

Great family operation that has been taking care of us for over ten years. Honest, very responsive and extremely fair. .

Furnace issues were addressed the same day. Knowledgeable with good explanations for the diagnosis. Options discussed. We decided to install a totally new furnace. The team (4 vans) arrived on time and did a great job. Took about 4 hrs. Professional, really nice guys and reasonable. Highly recommend.

Family owned. Great group of guys. They were able to fix my initial issue and quote me for an entire new HVAC system the same night. I opted to go ahead and have everything updated. Extremely happy with the quality and timeliness. Answered all my questions and assured me the way more expensive options I was quoted elsewhere were not necessary- spent the time to explain the reasons saving me ALOT of money.

Amazing company !

Very ethical and professional company. I have contracted their services time to time for the past 18 years.

Johnathan was extremely professional, punctual and best of all friendly. Would highly recommend him and his team!

They installers were very professional and covered the floor to make sure there was no damage. The pricing was competitive. I would recommend them highly.

Very courteous. Took the time to explain options and recommendations. Install went super smooth and quick. Tidied up the work area before the installer left

Very very honest and professional

This was the 1st time we’ve used AIR Heating and Refrigeration. We can’t say enough about the great service and professionalism of Eleazar, Jake and John. My parents water heater was leaking. We called Tuesday and by Thursday the new one was installed. They took their time and cleaned up. They are honest, care about their customers, years of experience and a great family owned business. I highly recommend them!

NOTE: We did receive a refund check for their initial charge, which did alleviate some of the pain that was suffered. 6/13/23 After coming out to change a furnace filter, we were told there was a leak in the AC line. This was last week when the temps were in the 90's. They could not find the leak after two visits, and said we needed a new AC unit to the tune of $3500. I called another company who found the leak in five minutes. I will never use this company again and will be turning them into the BBB.

Two nights without heat. Previous repair technician with another company left us with a CO leak. Had to evacuate the family, dogs, and guinea pig while gas...

I was having an issue with a furnace last weekend; Eleazar was able to come out Monday afternoon and diagnosed the problem as a issue with the motor module and quoted me the estimate and said he could be here between 12 and 2 today to fix it. He showed up at 12 on the dot and fixed it quickly, and the price was exactly what the estimate was. Highly recommended.

Excellent service. My furnace was fixed within 10mins with detailed diagnosis. Technician was very knowledgeable and answered all my questions. When other XYZ heating company didnt diagnose the actual problem and almost scared me that I need to replace furnace, but these guys solved the issue by replacing a simple broke switch.

Great family owned and operated business. Air Heating has been out to our house for service and has always been a pleasure to work with so we called them out for a new furnace and coil. They took their time, cleaned up, and even made a house for our daughter :). Wonderful to do business with.

Air Heating has repaired an older furnace, and installed HVAC systems at our condo in Rochester and then at our new home in Ortonville. They were so professional and did such an amazing job, that we hired them to do installations at our commercial shopping center in Troy. They are professional, and their prices are reasonable. It's rare to have good honest companies you can call on repeatedly and trust to do a good job and to do them on time.

Air's service department always does a great job.

Called Air Heating and Restoration about an HVAC issue, they had a cancellation, so we were able to schedule an appointment the very next day. We had an amazing experience, not only did Eleazar work promptly to fix the issue we were having, he is a great guy, extremely friendly and so helpful. My husband and I are so happy to recommend this amazing company to our neighbors!

Very honest and years of experience, Great family owned business